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E-Government: Status Quo and Future Trends
Abstract
According to the recent worldwide UN e-government survey, a rising trend towards the electronic reform of the public sector around the world becomes apparent (UNPAN 2008). Hence, the mere processing of detached transactions in government e-services is increasingly replaced by a complex process framework to develop an integrative approach for unidirectional as well as for bidirectional government and citizen (G2C, C2G), government and business (G2B, B2G), and government and government (G2G) communication and services. This article provides an overview of current findings in the realm of e-government and presents future directions of research. Therefore, we perform a keyword analysis of current high-quality research in the field of e-government.
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