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E-Government in Local Government in the Era of Web 2.0: Experiences of Alabama Municipalities
Abstract
The emergence of Web 2.0 technologies in recent years has the potential of allowing governments to move beyond simply disseminating information and providing more online services to citizens to the point of engaging them in policy-making and administrative processes. This survey study attempts to find out the extent to which public officials in Alabama municipal governments utilize existing Web 2.0 technologies to engage citizens and to affect their attitudes toward e-government. The preliminary results indicate that although some progress has been made in terms of providing more online services to citizens, Alabama municipalities, particularly small ones, have yet to take advantage of the existing Web 2.0 technologies to make the transtition into e-governance. This chapter concludes with a discussion of the implications of the research findings for advancing e-government in local governments and future research on e-governmnent.
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