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i-Government: Interactive Government Enabling Civic Engagement and a New Volunteerism
Abstract
This research is intended to introduce a new concept of Interactive Government (i-Government), provide an overview of current practices, and offer recommendations for development and implementation. i-Government is the use of smartphone applications to: a) connect citizens with resources; b) engage citizens in collaboration; c) empower citizens as volunteers; and d) enable citizens to serve as watchdogs. Smartphone applications enable government agencies to provide citizens with information and resources anytime (24/7), from anywhere. This anytime, anywhere feature, combined with smartphone technology such as a camera, GPS/location detection service, and an Internet browser, allows citizens to interact with government by accessing information and providing real-time data. Citizens become a new type of volunteer force, who serve as sensors in the community, and who provide information on anything from potholes, to graffiti, to suspicious activity. Because smartphones are always on, government agencies can directly contact citizens who are also willing to serve their community.
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