Government and Mobile: Examining the Role of SMS

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Author(s): Beatriz Barreto Brasileiro Lanza (Companhia de Tecnologia da Informação e Comunicação do Paraná, Brazil & Center for Technology in Government at SUNY, USA)and Maria Alexandra Cunha (Fundação Getulio Vargas Escola de Administração de Empresas, Brazil)
Copyright: 2016
Pages: 22
Source title: Handbook of Research on Human Social Interaction in the Age of Mobile Devices
Source Author(s)/Editor(s): Xiaoge Xu (Botswana International University of Science and Technology, Botswana)
DOI: 10.4018/978-1-5225-0469-6.ch006

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

This chapter aims to study a fifteen-year project of Mobile Government (mGov) in the state of Paraná, Brazil. The precocious experience in Brazil in mGov and the number of cell phones used in the country are not arguments for these to be used in providing mass public services. Mason's Historical Method was used to get to know the project, raising available information and retrieving happenings and results. To identify events, relevant actors, their roles, aspects in collaboration, setting and density of the relations among these actors, Social Network Analysis was used. We conclude it is important to formalize the project, but that will not guarantee its continuity in the long run. Characterizing phases minimizes the importance given to the change of governors after new elections in large corporative projects. The networks forming favors the dissemination of IT knowledge among actors. This research shows little evidence that SMS still have long life.

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