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Gamification: A Tool for Collaboration in Healthcare Units
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Author(s): Marta Correia Sampaio (School of Management and Technology, Santarém Polytechnic University, Portugal & CEFAGE, Portugal), Margarida Freitas Oliveira (CEOS.PP Coimbra, Polytechnic Institute of Coimbra, Portugal & Business Research Unit, University Institute of Lisbon, Portugal), Isabel Pinto dos Reis (ISLA Santarém, Portugal), Vasco Ribeiro Santos (Polytechnic Instuitute of Tomar, Portugal & ISLA Santarém, Portugal & GOVCOPP, Portugal & CITUR, Portugal), Ricardo Marcão (ISLA Santarém, Portugal)and Maria José Sousa (ISCTE, University Institute of Lisbon, Portugal)
Copyright: 2025
Pages: 24
Source title:
Design, Development, and Deployment of Cutting-Edge Medical Devices
Source Author(s)/Editor(s): Ricardo Pateiro Marcão (ISLA Santarém, Portugal)and Stéphanie Coelho Monteiro (Institute for Systems and Robotics, Portugal)
DOI: 10.4018/979-8-3693-8598-2.ch002
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Abstract
As technology reshapes industries, gamification has emerged as a key strategy, using game design elements in non-game settings to boost motivation and collaboration, especially in healthcare. This study examines gamification's role in enhancing teamwork among healthcare professionals, addressing a gap in existing research. A quantitative survey of 164 employees from organizations using gamified systems was analyzed through multiple linear regression. Results show that game elements, such as dynamics and mechanics, positively impact collaboration, trust, and engagement. Dynamics foster a collaborative environment and positive social interactions, while mechanics involving collaborative challenges and rewards strengthen team cohesion. This study highlights gamification as an effective tool for improving internal collaboration in healthcare, offering practical insights for organizations implementing such systems. Findings reinforce the importance of gamification in creating trust-based cultures, boosting performance, and enhancing satisfaction for both professionals and patients.
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