Framework of Knowledge and Intelligence Base: From Intelligence to Service

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Author(s): Marc Rabaey (University of Hasselt and Belgian Ministry of Defense, Belgium)and Roger Mercken (University of Hasselt, Belgium)
Copyright: 2012
Pages: 29
Source title: Knowledge Management and Drivers of Innovation in Services Industries
Source Author(s)/Editor(s): Patricia Ordóñez de Pablos (Universidad de Oviedo, Spain)and Miltiadis D. Lytras (Effat University, Saudi Arabia)
DOI: 10.4018/978-1-4666-0948-8.ch017

Keywords: Business & Management / Entrepreneurship & Innovation / Information Science Reference / Knowledge Management

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Abstract

This chapter introduces the concept of the “Intelligence Base,” developed in a study on the information requirement of the management of an (military) organization. The purpose of the study was to conceive, for each level of an organization, an appropriate Decision Support System (DSS) and/or Knowledge and Information System. All systems would eventually have been integrated in an overall Enterprise Architecture (EA). By discussing the OODA-cycle of John Boyd and the Naturalistic Decision Making (NDM) the authors show that the concept of Intelligence Base can be a DSS for very demanding environments. Related topics are knowledge, culture, and real options (business example). The proposed framework is based on Service-Oriented Architecture (SOA) and Cloud Computing, which will determine the configuration of the Information Technology (IT) systems.

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