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External Consulting in Change Processes: Change Management Consulting and Human Resource Management
Abstract
Introducing changes and innovations related to people management processes in organizations is always a challenge. Mainly because any change impacts, directly or indirectly, on people's work lives, either on their jobs, the assessment of those jobs, their training and development expectations in the organization – and outside the organization – and their compensations, to name a few. In some cases, companies seek for professional services from external consulting firms to carry out these change processes. The need to have the point of view from outside the organization adds value. This chapter aims at presenting and characterizing an external consulting methodology in people management, with a participative approach, and at assessing its contributions, scopes and challenges, based on two application cases. Conclusions are presented as lessons learned from the participative approach for external consulting firms, and the main challenges to face in order to advance on this work methodology.
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