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An Exploratory Study on the Information Quality Satisfaction of Central Cyber Government Office of the Hong Kong Government
Abstract
Information quality is critical for a communication portal because there are myriad information types, including textual, audio, video and other complex information types, which an organization has to manage. In this chapter, the author examine the information quality satisfaction of the Central Cyber Government Office (CCGO), which is a communication portal developed by the Hong Kong Government. A survey study was conducted to investigate how users evaluate the information quality of CCGO. This portal case is interesting because: (1) Hong Kong Government has invested millions of US dollars in its implementation; and (2) the number of potential users is huge (over 140,000) in 2007.
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