Employee Self-Service HR Portal Case Study: Access, Content, & Application

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Author(s): Andrew Stein (Victoria University, Australia)and Paul Hawking (Victoria University, Australia)
Copyright: 2005
Pages: 21
Source title: e-Human Resources Management: Managing Knowledge People
Source Author(s)/Editor(s): Teresa Torres-Coronas (Universitat Rovira i Virgili, Spain)and Mario Arias-Oliva (Universitat Rovira i Virgili, Catalonia, Spain)
DOI: 10.4018/978-1-59140-435-4.ch005

Keywords: Business & Management / Business Science Reference / Human Resources Development / Human Resources Management

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Abstract

A number of Australian companies have realized the relative quick gains with low associated risks that can be achieved through the business-to-employee (B2E) model. Employee Self Service (ESS) is a solution based on the B2E model and it enables employee access to the corporate human resource information system. This chapter looks at the development of a human resources (HR) ESS portal and presents the findings of a case study of three Australian organizations that have implemented an ESS portal. A model depicting portal maturity is presented and analysis shows that ESS portals can be categorized as first generation with an “Access Rich” focus, second generation with a “Collaboration Rich” focus, or third generation with an “Application Rich” focus. The information and process focus of the ESS portal of three organizations will be presented and will be used to place the organization into the portal development model proposed by Brosche (2002).

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