Empathy as a Major Contributing Factor to Sustainability in the Global Supply Chain

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Author(s): Maria Lai-Ling Lam (Malone University, USA)
Copyright: 2014
Pages: 15
Source title: Inventive Approaches for Technology Integration and Information Resources Management
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-4666-6256-8.ch002

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

This chapter is based on the author's seven years of fieldwork in China (2006-2012) concerning the practices of empathy in global supply chain management in China. The author used the process model of organization sense making to collect data from 30 Chinese executives from 20 different foreign multinational enterprises in various cities in China. Eighteen companies already practice the cost-efficiency paradigm. Only 2 companies exemplify empathy, not sympathy, when they pursue sustainability in the global supply chain. These two foreign multinational enterprises have developed a network of organizations to be socially, economically, and environmentally responsible. Their practice of empathy is due to the moral consciousness of their leaders and the persistence, compassion, and humbleness of their dedicated corporate social responsibility officers.

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Empathy as a Major Contributing Factor to Sustainability in the Global Supply Chain

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