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Efficiency and Sustainability in Co-Ownership: Utilizing Both the Balanced Scorecard and Artificial Intelligence

Efficiency and Sustainability in Co-Ownership: Utilizing Both the Balanced Scorecard and Artificial Intelligence
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Author(s): Edward Yecid Torres Nova (Universidad Nacional Abierta y a Distancia, Colombia), Andrea del Pilar Barrera Ortegón (Universidad Nacional Abierta y a Distancia, Colombia), William Camilo Martinez Sanabria (Universidad Nacional Abierta y a Distancia, Colombia)and Neixon Fabian Rincón Ronderos (Universidad Nacional de Colombia, Colombia)
Copyright: 2026
Pages: 30
Source title: AI for Organizational Excellence and Inclusive Growth
Source Author(s)/Editor(s): Rafael Ignacio Pérez-Uribe (Invesproject, Colombia), David Ocampo-Guzmán (Universidad EAN, Colombia), Maria Teresa Ramírez-Garzón (Invesproject, Colombia)and Luz Janeth Lozano-Correa (Santo Tomas University, Colombia)
DOI: 10.4018/979-8-2600-0439-5.ch003

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Abstract

This study analyzes management performance in residential condominiums in Usaquén, Bogotá, comparing those using a Balanced Scorecard supported by artificial intelligence-A with those without AI. Using qualitative methods and data from 50 property managers through semi-structured interviews, results show that AI-enhanced BSCs improve financial liquidity, reduce delinquency, decrease social and operational incidents, and yield better management evaluations. AI enables real-time monitoring, enhances decision-making, and promotes sustainability by automating processes and anticipating potential issues. Findings suggest integrating AI into the BSC strengthens strategic alignment, transparency, and operational efficiency. Successful implementation requires digital literacy, ethical data use, and active resident engagement. The study recommends gradual digital transformation focusing on finance and maintenance. The AI-enabled BSC is a strategic tool for fostering sustainable, resilient, and efficient residential communities, highlighting opportunities for technology adoption in the sector.

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