The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
E-WOM as a New Paradigm in the Consumer Decision-Making Process
Abstract
Consumer-to-consumer communications in online environments are of a vital importance to the consumer decision-making process. This process consists of five phases, each affected by eWOM communications deeply from the stimulation to the post-purchase behavior. Among all other factors having an impact on this process, the impact of eWOM has a distinguished role. As the technology grows and the consumers use internet and the reviews via internet, they become more and more attached to these reviews to make a purchase decision. In this chapter, the authors make a comprehensive explanation about the consumer decision-making process and explain the relationship of the decision-making phases with eWOM communications.
Related Content
Emrah Arğın.
© 2022.
16 pages.
|
Ebru Gülbuğ Erol, Mustafa Gülsün.
© 2022.
17 pages.
|
Yeşim Şener.
© 2022.
18 pages.
|
Salim Kurnaz, Deimantė Žilinskienė.
© 2022.
20 pages.
|
Dorothea Maria Bowyer, Walid El Hamad, Ciorstan Smark, Greg Evan Jones, Claire Beattie, Ying Deng.
© 2022.
29 pages.
|
Savas S. Ates, Vildan Durmaz.
© 2022.
24 pages.
|
Nusret Erceylan, Gaye Atilla.
© 2022.
20 pages.
|
|
|