The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
E-Government Implementation for Internal Efficiency: Perceptions and Experiences of Control at City of Cape Town, South Africa
Abstract
This chapter describes worker experiences of control in the context of e-government implementation in the City of Cape Town, South Africa. E-government is part of the governmental modernization project to enhance service delivery channels while promoting internal organizational efficiency. Based on the literature on control and surveillance in the workplace, this chapter looks at how workers perceive the e-government and how it affects their labor process. The participants in the study seem to be unclear of the direction and impact of e-government in the City of Cape Town's service provision. The research suggests that e-government has opened new possibilities and challenges for control at the City as enhanced service delivery for citizens is pursued.
Related Content
|
Serpil Kır Elitaş.
© 2023.
11 pages.
|
|
Sami Kiraz.
© 2023.
14 pages.
|
|
Kadir Bendaş.
© 2023.
10 pages.
|
|
Fatih Değirmenci.
© 2023.
15 pages.
|
|
Elifnur Terzioğlu.
© 2023.
14 pages.
|
|
Türker Elitaş.
© 2023.
16 pages.
|
|
Sudeep Uprety.
© 2023.
14 pages.
|
|
|