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E-Governance: Changing Scenario of Public Services
Abstract
In the earlier phase, it was expected from citizens to do each and everything manually to avail any government service, which causes long waiting time and even it was impossible for citizen to know the whole process and status of that activity but in the present scenario, most of the services are available on e-governance portals for e.g. online application for passport, PAN card, Voter-ID, Aadhar Card, online payment of public utility bills, etc. Indian Government has a strong vision for delivery of citizen services through NeGP (National e-Governance Plan) but at the same time, inequality is exists in public access to internet services, unreliability on web, cyber attacks, etc. which causes high cost and unsecure & improper utilization of service. The ultimate objective of implementation of IT is to be able to increase the portfolio of public service delivery system in secured and cost effective manner. To overcome the drawbacks of e-governance, Indian IT sector must adopt certain strong standards and strategy for data and workflow, privacy, reliability, cyber security, etc. Implementation of e-governance across the various departments of government at the national, state and local levels is the benchmark for utilization of IT services.
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