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Development of a Simulation Model for Optimization of Business Process: Focus on Gap Processes

Development of a Simulation Model for Optimization of Business Process: Focus on Gap Processes
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Copyright: 2019
Pages: 25
Source title: Burstiness Management for Smart, Sustainable and Inclusive Growth: Emerging Research and Opportunities
Source Author(s)/Editor(s): Andreas Ahrens (Hochschule Wismar, Germany), Ojaras Purvinis (Kaunas University of Technology, Lithuania), Jeļena Zaščerinska (Centre for Education and Innovation Research, Latvia), Diana Micevičienė (Kaunas University of Technology, Lithuania) and Arūnas Tautkus (Kaunas University of Technology, Lithuania)
DOI: 10.4018/978-1-5225-5442-4.ch001

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Abstract

Earning profits in business promotes optimization of business processes. For the analysis of business processes, realistic simulation models are an important prerequisite. The research question is as follows: What is business process based on gap processes? The aim of the research is to carry out mathematical analysis of gap processes underpinning elaboration of a simulation model for optimization of a bursty business process. The meanings of such key concepts as “bursty business process,” “binary customer behavior,” “gap,” and “gap processes” are studied. In this chapter, a new simulation model is presented that allows a realistic analysis of business process based on gap processes. The model is based on the assumption that the gaps between two buyers are statistically independent on each other, which has been proofed as a good practical approximation. The novel contribution of the manuscript is revealed in the newly created simulation model based on gap processes. Directions of further research are indicated.

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