Developing Trust in Virtual Teams

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Author(s): Niki Panteli (University of Bath, UK)
Copyright: 2005
Pages: 5
Source title: Encyclopedia of Information Science and Technology
Source Author(s)/Editor(s): Mehdi Khosrow-Pour (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-553-5.ch147
ISBN13: 9781591405535
ISBN10: 159140553X
EISBN13: 9781591407942

Keywords: Information Resources Management / Information Science Reference / Library and Information Science

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Abstract

During the last few years, there has been an increasing acknowledgment of the importance of trust in business interactions within the management and organizational literatures (e.g., Kramer & Tyler, 1996; Mayer, Davis, & Schorman, 1995; Rousseau, Sitkin, Burt, & Camerer, 1999). Trust, as a positive and confident expectation in the behavior of another party (Cook & Wall, 1980; Currall & Judge, 1995), enables cooperation and becomes the means for complexity reduction, even in situations where individuals must act under uncertainty with ambiguous and incomplete information. Therefore, it is not surprising that in the current age of global and digital economy and virtuality (Shepherd, 2004), there has been an overwhelming interest in trust. Motivated by the need to better understand trust in the digital era, this paper views the case of global virtual teams in commercial business organizations.

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