Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains

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Author(s): Lisa J. Burnell (Texas Christian University, USA), John W. Priest (University of Texas, USA)and John R. Durrett (Texas Tech University, USA)
Copyright: 2008
Pages: 22
Source title: Knowledge Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-59904-933-5.ch049

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.

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