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Designing and Implementing E-Government Projects: Actors, Influences, and Fields of Play

Designing and Implementing E-Government Projects: Actors, Influences, and Fields of Play
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Author(s): Shefali Virkar (University of Oxford, UK)
Copyright: 2013
Pages: 23
Source title: Human-Centered System Design for Electronic Governance
Source Author(s)/Editor(s): Saqib Saeed (Department of Computer Information Systems, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia)and Christopher G. Reddick (University of Texas at San Antonio, USA )
DOI: 10.4018/978-1-4666-3640-8.ch007

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Abstract

In modern times, people and their governments have struggled to find easy, cheap, and effective ways to run countries. The use of Information and Communication Technologies is gaining ground as a means of streamlining public service provision by shifting tasks from the government to its citizens, resulting in reduced government costs, increased public revenues, and greater government transparency and accountability. The new buzzword is e-Government: the use of ICTs by government, civil society, and political institutions to engage citizens through dialogue to promote greater participation of citizens in the process of institutional governance. However, the implementation of such projects is complicated by the reality that while developmental problems in these countries are many, the resources available to tackle them are scarce. In attempting to investigate the interaction between new technologies, information flows, and the complexities of public administration reform in the developing world, this chapter examines not only the interplay of local contingencies and external influences acting upon the project's implementation but also aims to offer an insight into disjunctions in these relationships that inhibit the effective exploitation of ICTs in the given context.

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