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Designing and Implementing E-Government Projects in India: Actors, Behaviours, Influences, and Fields of Play
Abstract
The recent, rapid global proliferation of the new Information and Communication Technologies (ICTs) has sparked an explosive increase in an already steadily-growing stream of scholarly and practitioner literature on the applicative potential of e-government initiatives for development. Attracted by the potential intrinsic to these innovative digital technologies, platforms, and applications, political actors across the world have adopted computer-based network-systems for strategic use in government; as a means of reforming inefficiencies in public administration, and in public service provision. This research chapter, through the delineation of an electronic property tax collection system, deployed in Bangalore, India, analyses and unravels the strategic actor interactions shaping similar e-government initiatives, globally; predominantly, through a detailed scholarly examination of prevailing actor behaviours, motivations, and interactions. The research presented herein considers, thus, not only the interplay of local contingencies and external influences acting upon the project, but also the disjunctions apparent within these relationships which inhibit the effective exploitation of ICTs in the given context.
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