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E-Democratic Administration and Bureaucratic Responsiveness: A Primary Study of Bureaucrats’ Perceptions of the Civil Service E-mail Box in Taiwan
Abstract
The Civil Service E-mail Box (CSEB) is one of the windows that facilitate communication between Taiwan’s government and its citizens. According to research, when a government has a user-friendly digital platform maintained by technologically literate public administrators, those public employees would support using such an electronic system to increase governmental responsiveness. This chapter investigates how the perception of e-democratic administration and information and communications technology’s (ICT) level of readiness influence public administrators’ perception of CSEB effectiveness in facilitating communication with citizens. It does this by examining bureaucratic survey data gathered from Taiwan’s Research, Development, and Evaluation Commission (RDEC). Findings show that an unfriendly digital platform, unskilled staff, low appreciation of e-democracy, and lack of readiness on the part of CSEB negatively affect public employees’ enthusiasm in regarding ICT as an effective tool in raising governmental responsiveness in Taiwan.
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