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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations
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Customer Service in an Emerging Market (UAE)
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Author(s):
Rawdha Khamis Al Mehairbi (Zayed University, United Arab Emirates)and Yoosuf Cader (Zayed University, United Arab Emirates)
Copyright:
2012
Pages:
13
Source title:
Customer-Centric Knowledge Management: Concepts and Applications
Source Author(s)/Editor(s):
Minwir Al-Shammari
(University of Bahrain, Bahrain)
DOI:
10.4018/978-1-61350-089-7.ch011
Keywords:
Business & Management
/
Business Science Reference
/
Consumer Management
/
Marketing
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Customer Service in an Emerging Market (UAE)
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Abstract
Most organizations were training their employees in customer service but the areas in which they are trained may not necessarily be appropriate.
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