A Country Level Evaluation of the Impact of E-Government: The Case of Italy

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Author(s): Walter Castelnovo (University of Insubria, Italy)
Copyright: 2013
Pages: 22
Source title: E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations
Source Author(s)/Editor(s): J. Ramon Gil-Garcia (Centro de Investigación y Docencia Económicas (CIDE), Mexico)
DOI: 10.4018/978-1-4666-4173-0.ch015

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

Despite considerable investments made worldwide in e-government initiatives in the past years, whether e-government succeeded in achieving the expected benefits in terms of increased efficiency, effectiveness and quality in the delivery of services is still under discussion. This chapter proposes an evaluation of the outcomes of the National Action Plan (NAP) for the diffusion of e-government at the local level in Italy. The evaluation considers whether the implementation of the projects funded under the action plan determined positive effects at the country level in terms of an increase in the value generated for different stakeholders. The discussion of data from both national and international secondary sources shows that during the period in which the benefits of the NAP should have become apparent no positive effects have emerged with evidence. The chapter argues that this depends on some of the principles the NAP has been based on that limited its capability of achieving the expected results.

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A Country Level Evaluation of the Impact of E-Government: The Case of Italy

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