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Complexity and Clarity: The Knowledge Strategy Dilemma – Some Help from MaKE
Abstract
Organisations face a great problem. How can they create a knowledge management (KM) strategy that takes account of the complexity of knowledge issues in their organisation and be able to clearly communicate it? This issue, called here the Knowledge Strategy Dilemma, is the main theme of this chapter and is vital for KM success in practice. The authors argue that literature reveals that the Dilemma is one that can be tackled. They also argue that whilst the literature reveals approaches that help address different parts of the Dilemma, the best approach to address it in a coherent way is a KM method called MaKE. MaKE is presented and two of its principles—Traceability and Transparency— are explained. Also visual tools that help implement these principles in practice are critically discussed along with feedback from industry. The principles, when applied, are helpful in tackling the Dilemma with some success. Also, the authors argue that different forms of communication (including face-to-face meetings with visual aids) should be used to address the Dilemma. The question that remains is: are organisations willing to devote the time to do these things in practice?
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