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Case Study Part 1: Sorting Out the Data Mess
Abstract
Chapter 3 introduces a case study, which involves a medium-sized academic library that has been acquiring e-books primarily through large subscription packages from three major vendors. All three vendors in this case study – ebrary, EBSCO, and Safari – provide COUNTER usage reports to their customers. All three vendors have joined the COUNTER membership and been registered as COUNTER-compliant. The chapter describes their current implementation of the COUNTER book reports. The usage reports discussed throughout the case study were retrieved from each vendor for the academic year of July 2015–June 2016, and include COUNTER and non-COUNTER reports. The chapter also identifies what COUNTER reports each vendor provides and evaluates the degree of their compliance. Despite the variations in the COUNTER reports they implement, all three vendors supply their customers with essential COUNTER data on e-books usage, i.e. the numbers of successful requests, turnaways, and searches. In addition to the COUNTER reports, they all provide non-COUNTER reports to their customers. Although the number of non-COUNTER reports vary widely among ebrary, EBSCO, and Safari, all three vendors provide abundant and unique usage data.
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