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E-Business Integration by SMEs in the Manufacturing Sector: A Data Envelopment Analysis Approach
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Author(s): Roman Beck (Johann Wolfgang Goethe University, Germany), Rolf T. Wigand (University of Arkansas at Little Rock, USA)and Wolfgang Koenig (Johann Wolfgang Goethe University, Germany)
Copyright: 2007
Pages: 17
Source title:
Strategic Use of Information Technology for Global Organizations
Source Author(s)/Editor(s): M. Gordon Hunter (University of Lethbridge, Canada)and Felix B. Tan (Auckland University of Technology, New Zealand)
DOI: 10.4018/978-1-59904-292-3.ch008
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Abstract
SMEs in the manufacturing industry are impacted by enormous changes in their business processes. E-business-related developments have reduced the importance of physical branches and moved towards more sophisticated, e-business-enabled supply chains for products and services. This contribution analyzes the differences in adoption behavior and actual use of e-business applications among 152 investigated SMEs in the manufacturing sector from four countries. Best practice cases of efficient e-business performance, such as in Denmark or the U.S., are identified by deploying a data envelopment analysis (DEA). Leading SMEs in the sample are characterized by a wide range of thoroughly implemented and integrated e-business applications, resulting in higher satisfaction rates.
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