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How Business Excellence Models Contribute to Project Sustainability and Project Success
Abstract
The purpose of this chapter is to establish the linkages among Business Excellence Models (BEMs), project sustainability, and project success. The particular focus is on how the BEM framework contributes to project sustainability as one element of project success. Although general sustainability definitions vary, most describe a broad perspective that encompasses economic, social, and environmental objectives. This broad perspective fits well with the concepts of both Corporate Social Responsibility (CSR) and Total Quality Management (TQM). Business Excellence Models, with their origins in the TQM movement, provide a framework to address sustainability. Although much of the literature focuses on applying these concepts in a general organizational setting, they also apply to a project organization. Project success criteria can be expanded to include project sustainability, measured both at the time of project closing and later when the overall project benefits are evaluated.
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