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Best Practice Model Tools and Methods for Developing KM Systems
Abstract
This chapter focuses on an experience based presentation of the parameters that determine organizational culture, and the impact that basic interrelationships among such parametric factors exercise on the elaboration of KM; the timing and the sort of KM structure, configuration that is feasible to make KM an approved and successful management function within a corporate structure; the possibility and the proper timing of the elaboration of KM through corporate strategic approach i.e. starting from above (decision of the senior management), and the efficiency of a solution initiated from below (by the members of the organization). This chapter will describe some practice-proven solutions, such as: the application of the problem solution method named action research that could be expedient in the implementation of KM in certain cases, and times and situations where the application of the “sandwich method” could be expedient. Also, this chapter describes knowledge transfer experiences that facilitate the recognition of the “capillary model”, its substance and scope of utilization.
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