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Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services

Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services
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Author(s): Hussein Al-Yaseen (Al-Ahliyya Amman University, Jordan), Anas Ratib Al-Soud (Al-Ahliyya Amman University, Jordan)and Saheer Al-Jaghoub (University of Petra, Jordan)
Copyright: 2015
Pages: 18
Source title: Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-8358-7.ch081

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Abstract

Similar to other developing countries, Jordan started a national e-government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a study that assessed factors which could influence the awareness level, acceptance and use of e-government services in Jordan. It investigated issues such as: accessibility of e-government, citizen's attitude toward various privacy and security, the required services and costs. A survey has been distributed in one of the largest governorates of Jordan. The results of this preliminary study suggest that awareness of e-government has not reached the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.

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