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Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services
Abstract
Similar to other developing countries, Jordan started a national e-government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a study that assessed factors which could influence the awareness level, acceptance and use of e-government services in Jordan. It investigated issues such as: accessibility of e-government, citizen's attitude toward various privacy and security, the required services and costs. A survey has been distributed in one of the largest governorates of Jordan. The results of this preliminary study suggest that awareness of e-government has not reached the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.
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