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Academic Librarianship and Burnout
Abstract
Given the emotionally laden work done by academic librarians, and given what the book has established so far on emotional labor and its contribution to emotional exhaustion, which in turn contributes to burnout, it should come as no surprise that academic librarians seem quite prone to burnout. This chapter explores the phenomenon of burnout among academic librarians, looking at the issue from three perspectives: a public services perspective; a technical services perspective; and a managerial/administrative perspective. It draws comparisons between front-of-house (FOH) and back-of-house (BOH) employees in the hospitality industry and the work of librarianship, given its customer service orientation. It draws on the professional literature for causes of burnout in librarianship. This chapter highlights the strong emphasis that has been placed on burnout research in bibliographic instruction librarians while criticizing the lack of research on technical services positions and managers/administrators, underlining the need for more research regarding public services positions that aren't tied to instruction, technical services positions, and managerial/administrative positions.
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