Organizations and Social Networking: Utilizing Social Media to Engage Consumers

• #1. Social Media Activities: Understanding What Consumers Do in Social Media
• #2. Using Social Media to Cultivate Positive Community Norms
• #3. Personality and Social Media Use
• #4. How Motivations for Social Media Usage Can Change and What It Means for E-Businesses
• #5. Understanding Purchasing Behavior within Virtual Worlds: Planned Purchases and Impulse Buying
• #6. Typical Innovative and Involvement Characteristics of Contributors to Consumer Generated Media
• #7. Can Your Business Have One Million Friends?: Understanding and Using Blogs as One-to-One Mass Media
• #8. User Intention of Sharing Video Clips on Web 2.0 Social Network Websites
• #9. Comparing Web 2.0 Applications as Marketing Tools
• #10. Two-Sided Markets and Social Media
• #11. Application of Social Media Tools by Retailers
• #12. Interaction between Consumers and Businesses through Social Media: Trends and Future
• #13. Using Social Network Data to Identify Key Influencers for Social CRM Activities
• #14. Best Practices for Social CRM
• #15. E-Business Planning in Morphing Organizations: Maturity Models of Business Transformation
• #16. The New Age E-Enterprise: Internet-Based Collaboration, Innovation, and Co-Creation
• #17. Negotiation by Software Agents in Electronic Business: An Example of Hybrid Negotiation
• #18. The Transformative Effect of Social Media: Revolutionizing Business Models of Mass Production to Individual Production by the Masses

Eldon Y. Li is the University Chair Professor of Management Information Systems at National Chengchi University in Taiwan. He is also professor emeritus of MIS in the College of Business at California Polytechnic State University, USA. In the past, he was a professor and Dean of the College of Informatics at Yuan Ze University in Taiwan, a professor and coordinator of the MIS Program at California Polytechnic, as well as a professor and Founding Director of the Graduate Institute of Information Management at National Chung Cheng University in Chia-Yi, Taiwan. He holds a PhD (1982) from Texas Tech University and is the editor-in-chief of several international journals. His current research interests include service science, entrepreneurship and technology management, electronic business, research methods, and information systems management.

Stanley Loh is a professor at the Lutheran University of Brazil and in the SENAC Faculty of Technology. He has a PhD in Computer Science (2001), a Master’s degree in Computer Science (1991) and a Bachelor’s degree in Computer Science (1988). He also works as consultant in IT companies (Invenio, InText Mining, and ADS Digital). His interests include recommendation systems, text mining, Web search, business intelligence, competitive intelligence, and knowledge management.

Cain Evans is the Academic and Research Leader for Computer Science and Information Systems. He completed a Computer Science degree at Bristol University, UK, focusing on client/server systems and Internet technologies. After graduating he worked at EDS in various roles, including Systems Development and IT Project Management. He has lived and travelled widely in the Far East, teaching MIS and IT at undergraduate and postgraduate levels. He returned to the UK to read for a PhD at Birmingham University. His current research interests are service engineering, electronic business, intelligent systems, e-health informatics and decision support systems. He has published in a number of journals, books, and conferences, and is a reviewer for a number of journals and conferences in computer science and e-commerce.

Fabiana Lorenzi has a PhD in Computer Science from the Federal University of Rio Grande do Sul (UFRGS), Brazil, and is a professor at the Lutheran University of Brazil. She works as a consultant at Invenio Softare Inteligente and her interests include recommendation systems, case-based reasoning, and multi-agent systems.