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The Waterfall Approach and Requirement Uncertainty: An In-Depth Case Study of an Enterprise Systems Implementation at a Major Airline Company
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Author(s): Huub J.M. Ruël (University of Twente, The Netherlands), Tanya Bondarouk (University of Twente, The Netherlands) and Stefan Smink (Sodexo Altys, The Netherlands)
Copyright: 2010
Volume: 1
Issue: 2
Pages: 18
Source title:
International Journal of Information Technology Project Management (IJITPM)
Editor(s)-in-Chief: Evan Duggan , Udechukwu Ojiako (University of Southampton, UK), Abdussalam Shibani (Coventry University, UK), Kenneth Chung (The University of Sydney), Vernon Bachor (St. Cloud State University), Charles Y.J. Cheah (BP Singapore), Po-Han Chen (Nanyang Technological University), Bill Hefley (University of Pittsburgh), Heng Li (The Hong Kong Polytechnic University), S. Thomas Ng (The University of Hong Kong), Kees Boersma (Vrije Universiteit Amsterdam), Shazia Nauman (Air University), Zeynep Isik (Yildiz Technical University), Kamrul Ahsan (Auckland University of Technology), Lorna Uden (Staffordshire University), Jengchung V. Chen (National Cheng Kung University), Refaat Abdel-Razek (Zagazig University), Zayyana Shehu (Petroleum Technology Development Fund), Rafi Ashrafi (Sultan Qaboos University), Dan Trietsch (American University of Armenia), April H. Reed (East Carolina University), Vivian Tam (University of Western Sydney), Murali Sambasivan (University Putra Malaysia), Mark Gershon (Temple University), Wenzhe Tang (Tsinghua University), Kumar Neeraj Jha (Indian Institute of Technology Delhi), Derek Smith (University of Cape Town), Mastura Jaafar (Universiti Sains Malaysia), Andreas Wibowo (Research Institute for Human Settlements), Jeffrey Pinto (Penn State Erie), Richard L. Peterson (Montclair State University), Silvana Trimi (University of Nebraska - Lincoln), Morteza Bagherpour (Iran University of Science & Technology), Sidhartha Padhi (Management Development Institute), Derek Walker (RMIT University), Mei Cao (University of Wisconsin-Superior), Xiaolong Xue (Harbin Institute of Technology), Stefan Koch (Vienna University of Econ. & Bus. Administration), Hong Long Chen (National University of Tainan), Tomoko Saiki (Tokyo Institute of Technology), Martina Huemann (Vienna University of Econ. & Bus. Administration), Raymond Young (e8 Consulting), Gregory Skulmoski (Zayed University), John F.Y. Yeung (The Chinese University of Hong Kong), Narasimhaiah Gorla (American University of Sharjah), Claudio Dell’Era (Politecnico di Milano), Rajib Dhar (Pure Information Technologies Pvt. Ltd.), Franco Caron (Politecnico di Milano), Praprut Songchitruksa (Texas Transportation Institute), Shauneen Furlong (John Moores Liverpool University), Jason Papathanasiou (University of Macedonia), Kirsten M. Rosacker (University of Wisconsin-La Crosse), Terry T. Kidd (Texas A&M University), Hazel Taylor (University of Washington), Gary Klein (Univ of Colorado, Colorado Springs), Ghaleb Sweis (University of Jordan), Luciana Alencar (Federal University of Pernambuco), Nevan Wright (Auckland University of Technology), Vijay Kumar Bansal (National Institute of Technology), Asim El Sheikh (The Arab Academy for Banking and Financial Sciences), Rugayah Hashim (Universiti Teknologi MARA (UiTM)), Eric Deakins (University of Waikato), Ralf Müller (Umea University), Stefanie Betz (University of Karlsruhe), Chun-Chin Wei (Chin Yun University), Lars Taxen (Linkoping University), Walter Fernandez (Australian National University), Nazirah Zainul-Abidin (University Science of Malaysia (USM)), Eli Weintraub (Derby University - Tel Aviv), Peter Haried (University of Wisconsin La Crosse), Ravikiran Dwivedula (IBS Hyderabad), Kenneth David Strang (University of Technology, Sydney), Alan R. Peslak (Penn State University), Salam Abdallah (Abu Dhabi University), Wim Van Grembergen (University of Antwerp), Haluk Demirkan (Arizona State University), Constanţa-Nicoleta Bodea (Academy of Economic Studies, Bucharest), Evelyn Ai Lin Teo (National University of Singapore), Ping Gao (The University of Manchester), Douglas Havelk (Miami University), Mario Bourgault (Ecole Polytechnique), Catherine Beise (Salisbury University), Deborah Stevenson (Northeastern State University), Xin Luo (University of New Mexico), Hong Lin (University of Houston-Downtown), Mei-yung Leung (City University of Hong Kong), Ricardo Colomo-Palacios (Universidad Carlos III de Madrid), Yat Hung Chiang (Hong Kong Polytechnic University), Eric T.G. Wang (National Central University), Paul H. Pittman (Indiana University Southeast), Alex Coman (Academic College Tel-Aviv Jaffa), Sadan Kulturel (Penn State Berks), Nikolaos Preve (National Technical University of Athens), Adedeji B. Badiru (Air Force Institute of Technology), Eduardo Miranda (Carnegie Mellon University), Yongjian Ke (National University of Singapore), Nilo Sylvio Serpa (UNIP - Universidade Paulista), Johann Packendorff (KTH - Royal Institute of Technology), Stefan Olander (Lund University), Julie Yu-Chih Liu (Yuan Ze University), Tarun Bhaskar (GE Global), Laurent Bourgeon (ESSEC Business School), Tony Jewels (Al Ghurair University), Mafja Naaranoja (University of Applied Sciences), Jin Wang (Central South University), Robert Folden (Texas A&M University-Commerce), Shamas-ur-Rel Toor (University of New South Wales), Qingyu Zhang (Arkansas State University), Chris Procter (University of Salford), Markus Hällgren (Umeå University), Caroline Mota (Federal University of Pernambuco), Charles Tichenor (Defense Security Cooperation Agency), Andrew Ciganek (Jacksonville State University), Firas Alkhaldi (Arab Academy), Vadlamani Ravi (Institute for Development and Research in Banking Technology), Ali Jaafari (Asia Pacific International College), Hajer Kefi (Paris Descartes University), Jyoti Choudrie (University of Hertfordshire), Aakash Taneja (Richard Stockton College of NJ), Nabil El-Sawalhi (United Nations Relief and Work Agency), Kamrul Ahsan (Victoria University, City Flinders Campus), Tarun Abhichandani (Claremont Graduate University), Miike Danilovic (Jönköping International Business School), Darren Dalcher (Middlesex University), Zohar Laslo (Shamoon College of Engineering), Palitha Kuruppuarachchi (NSW Police Force), Andrew Sense (University of Wollongong), Ann Yu (The Hong Kong Polytechnic University), Maiga Chang (Athabasca University), Michael Thomas (Western Carolina University), Jonas Söderlund (BI Norwegian School of Management), Simon Collyer (The University of Queensland), James J. Jiang (University of Central Florida), Mihalis Golias (University of Memphis), Jae-ho Choi (Dong-A University), Zuopeng Zhang (State University of New York at Plattsburgh), Giovanni Vincenti (Towson University), Ka Chi Lam (City University of Hong Kong), Indra Gunawan (Auckland University of Technology), Nicola Capuano (University of Salerno), Martin Loosemore (University of New South Wales), Johannes Lehner (Johannes Kepler Universität Linz), Lawrence Oliva and John Wang (Montclair State University, USA)
DOI: 10.4018/jitpm.2010040103
ISSN: 1938-0232
EISSN: 1938-0240
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Abstract
The Waterfall approach has been the dominant approach for enterprise systems (ES) implementation since the 1970s. It offers ES project managers a simple, step-by-step way to make ES projects manageable and minimize drawbacks. The main criticism of this approach centres on its inflexibility regarding requirement uncertainty. In this article, the authors challenge this criticism. By means of an in-depth case study of a Waterfall approach-based ES implementation project within the maintenance department of one of the world’s biggest airline companies, this article will illustrate how it deals with requirements uncertainty and required flexibility in practice.
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