IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Information and Communication Technology Driven Process Reengineering for Content Monitoring: A Case From the Public Sector in Macedonia

Information and Communication Technology Driven Process Reengineering for Content Monitoring: A Case From the Public Sector in Macedonia
View Sample PDF
Author(s): Lucija Gjurkovikj (FON University, Skopje, Macedonia)and Toni Malinovski (FON University, Skopje, Macedonia)
Copyright: 2019
Volume: 10
Issue: 1
Pages: 14
Source title: International Journal of Information Systems and Social Change (IJISSC)
Editor(s)-in-Chief: John Wang (Montclair State University, USA)
DOI: 10.4018/IJISSC.2019010102

Purchase


Abstract

When organizations analyze and significantly change their business processes with latest information and communication technology (ICT) in mind, they can reduce process time and cost, as well as increase efficiency and output quality. This study elaborates an ICT-enabled reengineering project in the Agency for audio and audiovisual media services in the Republic of Macedonia for the program monitoring process. It aims to investigate the motivation to use ICT as a way to shape the process redesign and find associations among ICT adaptation, process reengineering, organizational growth and efficiency. Hence, the new process structure can help the agency deliver greater public value while meeting its strategic goals to protect citizens' interests in the area of audio and audiovisual media services. It provides an example of a case study that surpasses standard industrial report to an article that contains valuable information that companies, especially in the public sector, can use in replicating experiences while undertaking similar BPR initiatives.

Related Content

Lawrence Arokiasamy, Takemi Fujikawa, Shishi Kumar Piaralal, Thilageswary Arumugam. © 2024. 32 pages.
Narasimha S. Paravastu, Sam Ramanujan. © 2024. 18 pages.
Mohamad Albakjaji, Reem Almarzouqi. © 2024. 15 pages.
Haytham Youssef Darwish, Mahmoud Farouk, Mohammed Abdelsalam. © 2024. 18 pages.
. © 2024.
Qinuo Chen, Jingyao Guo, Bocheng Wei, Bangcheng Li, Jack Michael Kelly. © 2023. 16 pages.
Gary Kwok, Cai Lian Tam. © 2023. 18 pages.
Body Bottom