Development of Trust During Large Scale System Implementation

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Author(s): Bjarne Rerup Schlichter (Aarhus School of Business, Aarhus University, Denmark)
Copyright: 2010
Volume: 12
Issue: 2
Pages: 15
Source title: Journal of Cases on Information Technology (JCIT)
Editor(s)-in-Chief: Ali Selamat (Universiti Teknologi Malaysia, Malaysia)
DOI: 10.4018/jcit.2010040101

Keywords: Engineering Science Reference / Information Resources Management / IT Research and Theory / Library & Information Science

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Abstract

Implementations of information systems are complex and problematic with a reputation for being delayed and exceeding budget. A critical factor in implementations is trust in the system, trust in the project and trust between the various stakeholders. This case charts the evolution of trust in the implementation of the Faroese integrated healthcare system and shows how trust relations at various points in the project became difficult, what the causes and consequences of these trust difficulties were, and how they were successfully resolved in the project.

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Development of Trust During Large Scale System Implementation

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